Shipping policy

Shipping & Delivery Policy

Envoy London
Operated by Hameedia Stores (Pvt) Ltd

Last Updated: 2026

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed through the Envoy London Ready Made online store powered by Shopify and the Envoy London Made-to-Measure (MTM) tailoring platform.

Envoy London ships products worldwide from Sri Lanka. Delivery timelines, shipping charges, and available courier services may vary depending on the destination country, product type, parcel weight, and courier availability.

1. Shipping Origin

All Ready Made and Made-to-Measure orders are manufactured and/or dispatched from our fulfillment facility in Sri Lanka.

Ready Made products are dispatched subject to stock availability, while Made-to-Measure garments are dispatched only after production has been completed.

2. Order Processing

Ready Made Products

Orders for Ready Made products are generally processed within 1 to 3 business days after payment has been successfully received.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

Made-to-Measure (MTM) Products

Made-to-Measure garments are individually produced according to your selected fabric, design preferences and submitted measurements.

Production generally takes approximately 10 to 21 business days, depending on the garment type and complexity.

Production begins only after:

Payment has been successfully received
Measurements have been confirmed
Order details have been approved

Once production has commenced, production timelines cannot be guaranteed and may vary during peak periods.

3. Worldwide Shipping

Envoy London currently delivers to selected countries worldwide.

International shipping availability depends on:

Destination country
Courier service availability
Import regulations
Product type
Parcel weight

Certain countries may be temporarily unavailable due to courier restrictions, customs regulations or international trade restrictions.

4. Shipping Charges

Shipping charges are calculated automatically during checkout based on:

Destination country
Parcel weight
Courier selected
Product type
Order value (where applicable)

All shipping charges displayed on our websites are shown in United States Dollars (USD).

Shipping charges are calculated separately from product prices and will be displayed before payment is completed.

5. Courier Partners

To ensure reliable worldwide delivery, Envoy London works with trusted international courier partners including:

Aramex
UPS
GTV

Courier availability may vary depending on the destination country and shipping service selected.

Envoy London reserves the right to select an alternative courier where necessary to ensure successful delivery.

6. Estimated Delivery Times

Delivery times begin once your order has been dispatched and handed over to the courier.

Estimated delivery times are provided as a guide only.

Express Shipping

Typically 2 to 7 working days, depending on:

Destination country
Customs clearance
Courier operations

Economy Shipping

Typically 8 to 15 working days, depending on destination and selected courier service.

Delivery times may vary due to:

Customs inspections
Public holidays
Weather conditions
Flight availability
Political events
Industrial action
Force majeure events
Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed.

7. Customs Duties & Import Taxes

International shipments may be subject to:

Customs duties
Import taxes
VAT
GST
Customs clearance fees
Other government charges

These charges are determined by the customs authorities of the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

Envoy London has no control over these charges and cannot estimate their amount.

8. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Tracking number
Courier information
Shipment tracking link (where available)

Tracking information may take up to 24 hours to become active after dispatch.

9. Delivery Attempts

Courier companies may attempt delivery according to their own delivery procedures.

If delivery cannot be completed due to:

Incorrect shipping address
Customer unavailable
Refusal to accept delivery
Failure to pay customs duties or taxes
Failure to collect the parcel

the shipment may be returned to Envoy London.

Any additional shipping, return shipping or administrative costs resulting from unsuccessful delivery may be charged to the customer.

10. Delivery Delays

While Envoy London aims to dispatch and deliver orders within the estimated timeframes, we cannot guarantee delivery dates.

Delays may occur due to:

Customs clearance procedures
Courier service disruptions
Weather conditions
Public holidays
Natural disasters
Political instability
Government restrictions
Flight cancellations
Other unforeseen circumstances beyond our reasonable control

Envoy London shall not be liable for delays resulting from such circumstances.

11. Shipping Restrictions

Some products or services may not be available for shipment to certain countries due to:

Import restrictions
Sanctions
Local regulations
Courier limitations

Envoy London reserves the right to refuse or cancel orders where shipment is not legally or commercially possible.

12. Lost or Damaged Shipments

If your order is lost or arrives damaged during transit, please contact our Customer Support team within 7 days of the expected delivery date or receipt of the parcel.

We will work with the courier to investigate the matter and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with our Returns & Refund Policy.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Envoy London
Operated by Hameedia Stores (Pvt) Ltd

9 Dharmashrama Mawatha
Rathmalana 10390
Sri Lanka

Email: manager.ecom@hameedia.com

Website: envoylondon.com

WhatsApp / Customer Support: +94 77 547 5074