Privacy policy

Privacy Policy

Envoy London
Operated by Hameedia Stores (Pvt) Ltd

Last Updated: 2026

Privacy Policy

Envoy London ("Envoy London", "we", "our", or "us"), operated by Hameedia Stores (Pvt) Ltd, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you:

Visit our Ready Made online store powered by Shopify
Use our Made-to-Measure (MTM) tailoring platform
Place an order through either website
Create an account
Contact our customer support team
Subscribe to marketing communications
Interact with our online services

Our products are offered to customers worldwide. All orders are processed by Hameedia Stores (Pvt) Ltd and are manufactured and/or dispatched from Sri Lanka.

By accessing or using our websites or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or use our tailoring services, we may collect the following information.

Personal Information

Information that identifies you directly, including:

Full name
Email address
Phone number
Billing address
Shipping address
Country of residence
Account login credentials

Payment Information

Payment information required to process your order, including:

Payment confirmation
Transaction reference
Billing details
Payment method

All online payments are processed securely through trusted third-party payment providers.

Envoy London does not store your complete credit or debit card details.

Order Information

Information relating to your purchases, including:

Products purchased
Shopping cart information
Order history
Returns and exchanges
Wishlist items
Gift messages (where applicable)

MTM (Made-to-Measure) Information

When using our Made-to-Measure tailoring service, we may collect:

Body measurements
Size profile
Garment measurements
Fabric selections
Style preferences
Collar, cuff and pocket selections
Monogram requests
Tailoring preferences
Previous tailoring history

This information enables us to manufacture garments according to your specifications.

Device & Usage Information

We automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Language preference
Pages viewed
Time spent on pages
Website interactions
Referral source

This information helps improve our website, customer experience, and security.

2. How We Use Your Information

We use your personal information for the following purposes.

To Process Orders

Process purchases
Verify payments
Manufacture Made-to-Measure garments
Dispatch Ready Made products
Arrange shipping
Process returns and exchanges
Send order confirmations
Provide delivery updates

To Manage Your Account

Create customer accounts
Maintain account information
Authenticate login
Respond to customer enquiries
Provide customer support

To Personalize Your Experience

We may use your information to:

Recommend products
Remember preferences
Save measurement profiles
Improve website functionality
Personalize content

Marketing & Promotions

With your consent, we may send information regarding:

New collections
Exclusive launches
Promotions
Special offers
Events
Tailoring services
Product recommendations

Marketing communications may be sent via:

Email
SMS
WhatsApp
Social media advertising
Online advertising platforms

You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.

Website Analytics

We use analytics tools to understand website performance and customer behaviour.

This may include:

Google Analytics
Meta Pixel
Shopify Analytics
Google Ads Conversion Tracking

These tools help us improve our products and services.

Fraud Prevention & Security

We may use your information to:

Verify transactions
Detect fraudulent activity
Prevent unauthorized access
Protect our customers
Protect our business operations

Legal Compliance

We may collect, use or disclose information where required to:

Comply with applicable laws
Respond to legal requests
Protect our legal rights
Resolve disputes
Enforce our Terms & Conditions

3. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Maintain shopping cart functionality
Save login sessions
Analyze website traffic
Personalize content
Improve website performance
Measure advertising effectiveness

The types of cookies we use include:

Essential Cookies
Performance Cookies
Analytics Cookies
Marketing Cookies
Preference Cookies

You may manage your cookie preferences through your browser settings or our cookie consent tool where available.

Please note that disabling certain cookies may affect website functionality.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

We may share your personal information only where necessary to operate our business and provide our products and services, including with:

Shopify (our Ready Made eCommerce platform provider)
Payment gateway providers
Shipping and logistics partners
Customs brokers where required
IT service providers and cloud hosting providers
Website analytics providers
Marketing and advertising partners
Customer relationship management (CRM) providers
Email, SMS and WhatsApp communication providers
Professional advisers including auditors, accountants and legal advisers
Government authorities or regulatory bodies where required by law

These third parties are authorised to use your personal information only for the purpose of providing services on our behalf and are required to protect your information in accordance with applicable data protection laws.

We may also disclose your personal information where we believe disclosure is necessary to:

Comply with applicable laws or legal obligations
Protect our legal rights or property
Prevent fraud or illegal activity
Protect the safety of our customers or employees
Enforce our Terms & Conditions or other agreements

5. International Data Transfers

Envoy London serves customers worldwide.

As part of providing our products and services, your personal information may be transferred to, processed or stored in countries outside your country of residence, including Sri Lanka and other countries where our trusted service providers operate.

International transfers may occur through:

Shopify
Payment gateway providers
Shipping and courier companies
Cloud hosting providers
CRM platforms
Marketing platforms
Analytics providers

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable data protection laws.

By using our websites and services, you acknowledge that your personal information may be transferred internationally for the purposes described in this Privacy Policy.

6. Data Security

We implement appropriate administrative, technical and physical security measures designed to protect your personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Our security measures include secure payment processing, encrypted communications where appropriate, access controls, regular security monitoring and other commercially reasonable safeguards.

Although we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

Process and fulfil orders
Manufacture Made-to-Measure garments
Maintain customer accounts
Provide customer support
Process returns, exchanges and refunds
Comply with legal, accounting and tax obligations
Resolve disputes
Enforce our agreements
Improve our products and services

Where personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable laws.

Certain records may be retained for longer periods where required by law or for legitimate business purposes.

8. Your Privacy Rights

Depending on your country of residence and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Request a copy of your personal information in a portable format
Withdraw consent where processing is based on consent
Opt out of marketing communications

We will respond to requests within a reasonable period and in accordance with applicable legal requirements.

Marketing Opt-Out

If you no longer wish to receive promotional communications from Envoy London, you may opt out at any time by:

Clicking the "Unsubscribe" link included in our marketing emails
Contacting our Customer Support team
Updating your communication preferences within your customer account, where available

Please note that even if you opt out of marketing communications, we may continue to send service-related communications including:

Order confirmations
Shipping updates
Payment confirmations
Account notifications
Customer support communications

These communications are necessary to fulfil our contractual obligations.

9. Children's Privacy

Our websites and services are not intended for individuals under the age of 18.

If you are under the age of 18, you may use our websites only with the involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to delete such information promptly.

10. Third-Party Websites

Our websites may contain links to third-party websites, applications or services.

These third-party websites operate independently and have their own privacy policies.

Envoy London is not responsible for the privacy practices, security or content of any third-party website.

We encourage customers to review the privacy policies of any third-party websites before providing personal information.

Third-Party Software

To provide our products and services, we may use trusted third-party software providers including, but not limited to:

Shopify
Payment gateway providers
CRM platforms
Email marketing providers
SMS and WhatsApp communication providers
Website analytics providers
Shipping and logistics providers

These providers may process personal information only as necessary to provide services on our behalf and are required to maintain appropriate security measures.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technology or industry best practices.

Any changes will become effective when the updated Privacy Policy is published on our websites with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is collected, used or protected, please contact us:

Envoy London
Operated by Hameedia Stores (Pvt) Ltd

9 Dharmashrama Mawatha
Rathmalana 10390
Sri Lanka

Email: manager.ecom@hameedia.com

Website: envoylondon.com

WhatsApp / Customer Support: +94 77 547 5074