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Privacy policy

 

Privacy Policy

Effective Date: March 4, 2026 Website: www.envoylondon.com

Welcome to Envoy London. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our products globally.

1. PERSONALLY IDENTIFIABLE INFORMATION

We will not collect any personally identifiable information (e.g., name, address, telephone number, and email address) about you unless you provide it to us voluntarily. By providing this information, you consent to our use of it in accordance with this policy.

2. WHAT WE MAY DO WITH PERSONALLY IDENTIFIABLE INFORMATION

If you do provide us with personally identifiable information, we may use it in the following ways:

  • Order Processing: To process and fulfill your orders, including international shipping to the USA, UK, Australia, New Zealand, Qatar, and the UAE.

  • Customer Insight: To improve our understanding of your interests and concerns as a valued client.

  • Marketing Communications: If you opt-in, we may occasionally contact you about changes to our website, new collections, site updates, and special offers. You may unsubscribe at any time by visiting www.envoylondon.com and following the unsubscribe links.

  • Service Providers: We may transfer your details to trusted third-party agencies solely for distributing Envoy London marketing or advertising material. We ensure these partners implement appropriate technical and organizational measures to keep your data confidential and secure.

3. WHAT WE WILL NOT DO WITH PERSONALLY IDENTIFIABLE INFORMATION

We will not rent, give, or sell your personally identifiable information to any outside organization for that organization’s own use without your explicit consent.

4. INTERNATIONAL DATA TRANSFERS

As a global brand, your data may be processed in various locations, including Dubai and our international hubs. We ensure that all data transfers comply with international standards, including GDPR (UK/EU) and the Australian Privacy Act, ensuring your information remains protected regardless of where it is processed.

5. TREATMENT OF INFORMATION FROM CHILDREN

Envoy London does not intend to collect any personally identifiable information from children under thirteen years old. If a child provides us with such information, a parent or guardian should contact us at info@envoylondon.com to request the removal of this data from our files.

6. MANAGING YOUR INFORMATION

You have the right to access, update, or delete your personal data:

  • Self-Service: Update your profile by logging into “My Account” on our website.

  • Support: To correct, update, or delete information from our database, please contact us at info@envoylondon.com. We will make reasonable efforts to service your request in a timely manner.

7. COOKIE TECHNOLOGY & PIXEL TAGS

We use cookies and pixel tags to enhance your online experience:

  • Cookies: We use 'session' and 'persistent' cookies to customize our offerings and measure website usage. These do not gather information about your visits to other sites.

  • Pixel Tags: We and our service providers use pixel tags (clear gifs) to track responses to advertisements and determine your ability to receive HTML-based emails. This helps us provide more relevant offers and enhanced customer support.

  • Note: You may set your browser to block cookies, though this may affect site functionality.

8. LINKS TO OTHER SITES

Our website may contain links to business partners. Please note that these sites have their own privacy policies. We do not have control over these policies or their use of cookies and urge you to read their statements before providing personal information.

9. CONTACT INFORMATION

For any questions regarding this Privacy Policy or your personal data, please contact us: