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Refund policy

 

Return and Refund Policy

At Envoy London, we strive for excellence in every garment we produce. If you are not entirely satisfied with your purchase, we are here to assist you with the return process.

1. RIGHT TO TERMINATE

Customers are entitled to terminate the purchase contract, without penalty, within 10 days from the date of delivery. After this period, returns may not be accepted.

2. ONLINE RETURNS & EXCHANGES

Through our website, customers can request a size exchange or a full refund.

  • Shipping Costs: All shipping costs for returns are the responsibility of the customer.

  • Customer Responsibility: Returned products are shipped under the entire responsibility of the customer. We recommend using a trackable shipping service, as Envoy London is not liable for items lost or damaged during return transit.

3. RETURN CONDITIONS

To be eligible for a refund or exchange, the following conditions must be met:

  • Original Condition: Products must be returned in the exact condition in which they were received, unworn and unwashed.

  • Packaging: Items must be returned in their original packaging with all tags attached.

  • Footwear: Shoes must be returned in their original designer boxes. We reserve the right to refuse a return if the shoe box is damaged or shows signs of wear.

  • Rejection of Returns: Returned items that are damaged, stained, or altered will be rejected and will not be reimbursed.

4. REFUND PROCESS

Once we have received and accepted the returned item(s), we will process your refund.

  • Refund Method: Refunds will be issued for the amount paid for the products via PayPal (or your original method of payment).

  • Processing Time: Please allow for standard processing times for the funds to appear in your account.

5. DEFECTIVE PRODUCTS

We take great pride in our quality control. However, if a product arrives faulty:

  • Customers have the right to return the defective item.

  • Please contact our Customer Care team at info@envoylondon.com immediately.

  • Requirement: You must attach a clear photograph of the defect to your request to initiate the return procedure.

6. IMPORTANT INFORMATION

  • Quality Assurance: All items are undergo a rigorous quality check for any faults before shipment.

  • Color Accuracy: We make every effort to display the colors of our products as accurately as possible. However, as computer monitors and screens vary, we cannot guarantee that the color displayed on your device will be 100% identical to the actual product.

  • Consolidated Shipping: To ensure your return is handled as quickly as possible, we request that you send all items you wish to return or exchange in a single shipment.

  • Protective Packaging: To reduce the risk of damage during transit, we recommend returning items in the same packaging in which they were received. If the original packaging is unavailable, please ensure the items are well-protected.

7. CONTACT US

For assistance with a return or exchange, please reach out to our team: