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Shipping policy

 

Shipping Policy

At Envoy London, we are dedicated to ensuring your premium menswear reaches you in perfect condition and in a timely manner. We partner with leading global couriers to provide a seamless delivery experience.

1. ORDER PROCESSING

  • Business Hours: Orders received during our standard business hours (Monday to Saturday) will be processed promptly.

  • Holidays: Orders placed on Sundays or public holidays will be processed on the following business day.

2. DELIVERY METHODS

Your order will be delivered according to our strategic delivery plan based on your geographic location:

  • International Orders: Dispatched via our network of global courier partners (e.g., DHL, FedEx, or Aramex) to ensure speed and security.

  • Domestic (UAE): Handled via specialized local couriers for the fastest possible turnaround.

3. DELIVERY TIME & TRACKING

  • Paid Orders (Pre-paid): Orders paid via Credit/Debit card or PayPal are prioritized and dispatched via express courier. Estimated delivery is within 3 working days.

  • Cash on Delivery (COD): Available in select regions. Please allow 3–5 working days for delivery.

  • Notifications: You will be notified via email or SMS once your order has been dispatched. If there are any unavoidable delays due to customs or logistics, our team will notify you at the earliest possible time.

4. SIGNATURE & RECEIPT

  • Signature Requirement: To ensure the security of your high-value items, a signature is generally required upon delivery.

  • Authorized Recipients: The signature does not necessarily need to be that of the account holder; any person at the delivery address may sign for and accept the parcel.

  • Failed Delivery: If you are not available at the delivery address, the courier will attempt redelivery. For customers in specific regions, alternative arrangements can be made for collection at a designated Envoy London partner location or showroom.

5. SHIPPING RESTRICTIONS & CLAIMS

  • Address Accuracy: Please ensure your shipping address and contact number are accurate at checkout. Envoy London is not responsible for delays caused by incorrect address information.

  • Risk of Loss: As per our Terms of Service, the risk of loss and title for items pass to you upon delivery to the carrier. While we assist where possible, customers are responsible for filing claims with carriers for damaged or lost shipments.

6. CUSTOMS AND DUTIES (International)

For orders shipped to the USA, UK, Australia, New Zealand, or Qatar:

  • Any import duties, taxes, or customs fees are the responsibility of the recipient and are not included in the checkout price.

7. CONTACT US

If you have questions regarding your shipment or need to track a package, please contact our support team:

  • Email: info@envoylondon.com

  • Phone: [Insert Dubai Phone Number]

  • Location: Dubai Festival City Mall, Dubai, United Arab Emirates.